Store Policies

PencilThings.com Ordering Information

OUR 100% SATISFACTION GUARANTEE
If you are not satisfied for any reason, please let us know and we'll make it right. You are entitled to a full replacement, exchange, credit, or refund. Please contact our Sales Department by email within 30 days so that the replacement, exchange, credit, or refund transaction can be arranged to your satisfaction. sales@pencilthings.com

TERMS OF PAYMENT
We accept VISA, MasterCard, American Express, Discover, JCB, PayPal, and US check (drawn on US bank) or US money order (drawn on a US bank or vendor). Schools, institutions, government agencies, and businesses may be extended net 30-day payment terms.

PRICES
All prices are subject to change without notice. We correct typographical errors in our online catalog as soon as we discover them. And because fuel and transportation surcharges are becoming the norm, our prices change more frequently than we like. All printed quantity discounts are given on individual items unless otherwise stated.

SALES TAX
Your state sales tax, if applicable, may be calculated and added to your total.

SHIPPING/HANDLING: At present we ship within the next two business days by USPS First-Class Mail® Parcels to United States addresses, only. USA: $6.25 USA shipping & handling fee to ship First-Class Mail® Parcels. Takes 2-9 days, depending upon distance. Because of their size and/or weight, some items incur an additional shipping surcharge. Shipping surcharges, if any, are clearly indicated in the product description.

DAMAGE AND SHORTAGE
If damage or shortage is apparent at the time of delivery, please note it on the delivery receipt along with the signature of the delivery driver verifying the same. Save the damaged carton for inspection purposes. Open all packages immediately and inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident), is exposed, notifiy us at once. We must notifiy carriers within 15 days, or they may deny liability. Check merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with the order, please notify sales@pencilthings.com within 10 days after receipt of merchandise.

RETURNS & EXCHANGES
If you wish to return a portion of your order, please include a copy of your invoice. If you do not have the invoice, please contact sales@pencilthings.com. Address the package, postage paid, to Pencil Things, Inc., P.O. Box 2067, Santa Fe, NM 87504-2067.

All dimensions are in inches, unless otherwise noted, and prices are in U.S. dollars.

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