Terms and Conditions

PRIVACY POLICY Pencil Things is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to sales@pencilthings.com with "unsubscribe" as the subject line. Pencil Things does not sell, trade or rent your personal information to others. DAMAGE AND SHORTAGE If damage or shortage is apparent at the time of delivery, please note it on the delivery receipt along with the signature of the delivery driver verifying the same. Save the damaged carton for inspection purposes. Open all packages immediately and inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident), is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability. Check merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with the order, please notify sales@pencilthings.com within 10 days after receipt of merchandise. RETURNS & EXCHANGES Returns accepted MINUS SHIPPING FEE within 7 days of receiving your item if not satisfied. Used items not accepted and will not be refunded. If you wish to return a portion of your unused order, please include a copy of your invoice. If you do not have the invoice, please contact sales@pencilthings.com. Address the package, postage paid, to Pencil Things, Inc., c/o Rose Gonzales, PO Box 334 Ribera, NM 87560. All dimensions are in inches, unless otherwise noted, and prices are in U.S. dollars. NO REFUNDS FOR ORDERS OVER $50 and no refunds on shipping and clearance items. SHIPPING/HANDLING We ship within the next two business days by USPS First-Class MailĀ® Parcel Post to United States addresses. Takes 3 - 9 carrier delivery days, depending upon distance. Because of their size and/or weight, some items incur an additional shipping surcharge. Shipping surcharges, if any, are clearly indicated in the product description. SALES TAX Your state sales tax, if applicable, may be calculated and added to your total. Currently, only sales to New Mexico residents may be taxed. PRICES All prices are subject to change without notice. We correct typographical errors in our online catalog as soon as we discover them. And because transportation surcharges and currency exchange rate changes are becoming the norm, our prices change more frequently than we like. All printed quantity discounts are given on individual SKU items, unless otherwise stated, and do not apply to mixed items with different SKUs. TERMS OF PAYMENT We accept VISA, MasterCard, Discover, PayPal. Purchase Orders involving Invoicing and future payment are accepted for businesses only.